Last Updated: May 17, 2025

1. Overview

This Shipping Policy outlines the terms and conditions for the delivery of portable EV chargers and charger replacement heads sold through thezeesung.com by ZEESUNG ("we", "our", or "the Company").

2. Shipping Coverage

2.1 Domestic Shipping

We deliver to all provinces and regions within Mainland China.

2.2 International Shipping

We ship to the following regions:

• North America: United States, Canada
• Europe: EU countries, United Kingdom, Switzerland, Norway
• Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore

For unlisted regions, contact us at thezeesung@gmail.com.

3. Order Processing Time

• Standard Products: 1–2 business days
• Customized Products: 3–5 business days

Processing begins upon order confirmation and payment. Public holidays are excluded.

3.2 Inventory Status

Product pages display real-time availability. "In Stock" items follow standard dispatch. Pre-order/backorder items include estimated dates.

3.3 Order Confirmation

Confirmation and tracking emails are sent upon order receipt and shipment, respectively.

4. Shipping Methods and Delivery Times

4.1 Domestic (China Mainland)

• Standard: 3–5 business days
• Express: 1–3 business days
• Next-Day: Select cities, if ordered before 3:00 PM

4.2 International Shipping Estimates

• North America: 7–12 business days
• Europe: 7–14 business days
• Asia-Pacific: 5–10 business days
• Other regions: 10–20 business days

Delays may occur due to customs or local logistics.

5. Shipping Fees

5.1 International Rates

• North America/Europe: $35–$50 USD
• Asia-Pacific: $20–$35 USD

5.2 Free Shipping

Free international standard shipping for orders over $3,000 USD. Other promotions will be announced on-site.

6. Order Tracking

Tracking links are emailed after dispatch. You can also check your account's "My Orders" section. Tracking typically updates every 24–48 hours.

7. Duties and Taxes

Import duties, taxes, and clearance fees are the customer's responsibility and are not included in our pricing.

7.2 Estimating Duties

Consult your local customs office for estimates.

7.3 Refused Deliveries

If a package is returned due to refusal of duties, original and return shipping fees will be deducted from your refund.

8. Delivery Issues

8.1 Delays

We strive for timely delivery, but are not responsible for delays caused by customs or external factors.

8.2 Address Accuracy

Please provide a complete and correct shipping address. We are not liable for failed deliveries due to incorrect input.

8.3 Lost or Damaged Packages

• Contact us within 3 business days of expected delivery.
• Photograph damage before signing (if applicable).
• We’ll investigate with the courier and issue a replacement or refund if confirmed.

9. Special Delivery Requirements

9.1 Signature Confirmation

Orders over ¥1,000 RMB or all international shipments require a delivery signature.

9.2 Special Instructions

You may leave special requests in the order notes during checkout. We will try our best to accommodate them but cannot guarantee all requests.

10. Eco-Friendly Packaging

We use sustainable packaging materials to minimize environmental impact while ensuring product safety during transit.

11. Contact Us

If you have any questions about this Shipping Policy:

• Email:
• Phone: +86 19924375142
• Live Chat: Available during business hours on our website

12. Policy Updates

We reserve the right to update this policy at any time. Revisions will be posted on our website and become effective immediately.