Refund & Return Policy

Last Updated: May 17, 2025

Overview

ZEESUNG ("we", "our", or "the Company") is committed to ensuring your satisfaction with our products. This Refund and Return Policy clearly outlines your options and procedures in the event you are not satisfied with your purchase.

This policy applies to all portable EV chargers and charger replacement heads purchased through our website at thezeesung.com.

Return Conditions

Eligibility for Returns

  • Return within 7 days of receiving the product.
  • Product must be unused, in original packaging with all tags, manuals, and accessories.
  • Original receipt or order confirmation is required.

Non-Returnable Items

  • Used or installed products.
  • Damaged products due to misuse or accident.
  • Incomplete items missing packaging, accessories, or manuals.
  • Custom-made products.
  • Returns requested after 7 days.

Return Process

  • Contact us at thezeesung@gmail.com with your order number and reason.
  • Wait for return instructions from our team.
  • Pack the product securely with all original items.
  • Ship via a trackable method to the address provided.

Note: Return shipping is at customer’s expense unless due to our fault.

Refund Process

Timeline

  • Inspection within 3–5 business days upon receipt.
  • Refund processing within 1–2 business days after approval.
  • Funds credited in 5–10 business days depending on your bank.

Method

  • Original payment method (credit/debit, PayPal, etc.).

Amount

  • Product cost refunded.
  • Original shipping not refunded unless it was our fault.
  • Return shipping borne by customer unless defective or wrong product.

Defective Products & Warranty

Defective Items

  • Notify us within 7 days.
  • Provide clear photos or video proof.
  • We may offer repair, replacement, or full refund including shipping.

Warranty

  • 6-month limited warranty from purchase date.
  • Covers manufacturing/material defects only.
  • Excludes damage from misuse, modification, or normal wear.

International Returns

  • Customer bears all customs, duties, and taxes.
  • Processing may take 7–14 additional business days.
  • Return address provided via email upon approval.

Special Cases

Promotional Items

Items on promotion may have different terms disclosed at purchase.

Gifts

Refunds for gifts may be issued as store credit to the recipient.

Contact Us

Email:

Phone: +86 19924375142

Policy Updates

We reserve the right to update this policy at any time. Changes take effect upon posting on our website.